MEET MELISSA ECHEVARRIA
Agency Owner | Personal Insurance & Agency Leadership
Melissa helps Texas families protect what matters most through clear explanations, thoughtful coverage guidance, and relationships built to last.
For Melissa, great insurance guidance begins with understanding the customer. Her career shaped a clear vision: an agency where questions are welcomed, explanations are clear, and relationships continue after the paperwork is complete.
Melissa began her insurance career in 2020 because she wanted to make a meaningful difference in people’s lives. She discovered that helping people meant more than selling policies. It meant listening, explaining coverage, and becoming a resource customers could turn to when life changed.
During her early years in insurance, Melissa developed a reputation for honest guidance and personalized service. She learned that trust comes from consistency, communication, and doing what you say you will do. Customers deserved a professional, knowledgeable agency that still felt approachable, responsive, and personal.
In 2025, Melissa established Echevarria Agency to create that experience. Today, she leads alongside her husband, Francisco “Cisco” Echevarria. Her focus includes Personal Insurance, customer relationships, agency leadership, service, and the day-to-day details that shape the customer experience. Together, they bring different strengths to the business.
My goal is simple: to treat every client the way I would want my own family to be treated, with honesty, respect, and service they can count on.
Melissa Echevarria
Melissa helps individuals and families navigate their Personal Insurance needs. Her approach makes room for questions, changing circumstances, and thoughtful decisions about what matters most.
“with honesty, respect, and service they can count on.”
Most people are busy living their lives, not studying insurance language. Melissa takes time to explain coverage, answer questions without pressure, and make recommendations understandable. She wants customers to leave a conversation more informed and confident, knowing what they are considering and why it may matter to them.
Melissa starts with the person rather than a product. What are they trying to protect? What has changed? What questions do they have, and what needs to be explained more clearly? Understanding those circumstances helps her guide individuals and families through coverage conversations that reflect their actual needs.
A first-time homeowner, a growing family, and someone approaching retirement may have very different concerns. Melissa believes insurance should evolve as life evolves. Whether customers are adding vehicles, changing jobs, starting businesses, or planning for the future, she values ongoing relationships that make it comfortable to revisit their coverage.
Melissa brings her people-first philosophy to agency leadership. She believes strong teams grow through communication, accountability, support, and a shared understanding of what the agency stands for.
Her leadership is hands-on and relationship-driven. She wants team members to feel supported, grow professionally, communicate openly, and understand that caring for the customer is a shared responsibility. Clear expectations and professionalism remain part of that commitment.
Melissa believes success should be celebrated together. Awards recognize hard work, but the customer experience matters more: being listened to, receiving a response, getting clear answers, feeling valued, and being comfortable calling again.
Katy is where Echevarria Agency is based and where Melissa has built relationships in the local business community. The agency serves customers throughout Texas while preserving the accessibility and personal service of a locally led Katy business.
Melissa is a wife, mother of three, and proud grandmother. Family is central to her life and helps her relate to families making decisions about their homes, vehicles, finances, and futures. She believes insurance should fit into customers’ lives without making them unnecessarily complicated.
Melissa wants relationships that grow with the people the agency serves. A first home can lead to another vehicle, a growing family, changing financial responsibilities, a business, or a move. Sometimes customers simply need a review of their current insurance.
She wants customers to know who they are working with and feel comfortable calling through every change. Questions are encouraged, relationships matter, and growth should never come at the expense of personal service.
That is the agency she set out to build.Tell us what you are trying to protect, what has changed, or what questions you have.
Melissa’s team will listen and help you understand your next steps.
